Warranty & returns

We believe a good cup of coffee should never come with second guesses. That’s why every Café du Château® product is backed by our Lifetime Replacement Policy.

Lifetime replacement

If your product ever has a quality-related issue, we’ll replace it — no hassle, no stress.

To activate your coverage, simply register your product after purchase.

Register your product

Registration helps us serve you faster and ensures your product is covered.

Complete the form below to get started.

Need help?

Email us at support@upperechelonproducts.com with your name and order details. We’re happy to help.

Warranty claims

To process a replacement, please include:

  • Order ID or confirmation
  • Product name
  • Short description of the issue
  • Photos (if applicable)

Returns & exchanges

If something isn’t right, we offer a 30-day return window for unused items.

What you can expect

  • Refund to original payment method
  • Store credit
  • Exchange for equal or lesser value

Conditions

  • Items must be unused and in original packaging
  • One exchange per order
  • Gift cards are non-returnable

How to start

Email us with your order number and let us know what you’d like to return or exchange. We’ll send a prepaid label and guide you through the rest.

Simple, fair, and designed to keep your mornings running smoothly.