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User Guide

Cold Brew Coffee Maker
Cold Brew Coffee Maker
Espresso Maker
Espresso Maker
French Press
French Press

Frequently Asked Questions

You have questions... and WE have answers!

Q: How do you clean Cafe Du Chateau products?

A: Cafe Du Chateau products are designed for easy cleaning. For step-by-step instructions, see our User Guides above.

Q: How do I contact Customer Support?

 A: You can contact our Customer Support by navigating to our Contact Us page. Simply fill out the form or you can give us a call at (737) 270-7661. Our phone line is available 9am-5pm CST, Monday through Friday.

Q: What do I do if I have an issue with my product?

A: First, we suggest reviewing the Warranty Information of our product offerings for reference of your product warranty. Then to redeem a replacement under warranty, please email support@upperechelonproducts.com the following information:

  • Order Confirmation/Order ID Product Name/Title (in cases of multiple orders)
  • Brief description of the issue(s) along with picture(s) of the damage (if applicable)
Q: What if I need to return a product?

A: Please visit our Returns Information page. To initiate a Return or Exchange, please complete the following steps: 

  • Email support@upperechelonproducts.com with your Order Number and return/exchange details. 
  • Print the prepaid USPS Return Label from Customer Support and mail back the item(s). 
  • Refunds or store credit will be issued upon receipt. Exchanges will ship once the original item(s) arrive

Email:support@upperechelonproducts.com

Phone:+1 737-270-7661

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